Thursday, September 29, 2011

Tuesday, September 13, 2011

hoping

i had read a book and it got a beautiful words which make me can't forget about it.

"Only Hope was left within her unbreakable house,
she remained under the lip of the jar,
and did not fly away.
Before [she could], Pandora replaced the lid of the jar.
This was the will of aegis-bearing Zeus the Cloudgatherer."

No wonder everytimes i'm facing problem, i still hoping it will turns better...

Friday, September 9, 2011

要开学咯……

星期六晚上的巴士
踏七个小时的路程
一个目的地 - USM

功课、开会、读书、运动、课外活动、后备军和一些有的没的。它们总有本事把我搞得喘不过气来。以前,我一直都在和其他人说我很忙,我不得空。以前,我一天到晚都为自己的忙找借口。以前,我爱和朋友投诉自己周遭发生的事情。我不懂得说话,因此我常得罪人。我把自己弄得很累。有时候,自己真的很恨自己。追究到底,这都是自己二十四小时紧绷着神经,不懂得放松自己。加上,自己的神经线有超大条的。别人的话中话,别人的脸色,我常常都听不见,看不到。身体和心灵真的很疲惫……

是时候改变了……

我要住口,不再说有的没的,不再说没时间,不再埋怨……
我要学会爱自己,放松自己……
我要把自己的时间管理得更好……

虽然目标只有三个,但愿我都能做到……

Saturday, September 3, 2011

Singaporeans in Casino

Case 1

It was happened in Hollywood. I was teaching and explaining an auntie (Singaporean) how to use I-kiosk to check her Genting point and the other functions of I-kiosk. This is her first time using I-kiosk. Definitely, she needs some time to learn it. When we were on the page of redemption and I was explaining how to use the Genting point to exchange a voucher for a meal. Suddenly, a hand cut between us and clicked on the ‘redeem’ button. It was an uncle’s hand. He’s a local. At the same time, he was complaining the Singaporean wasting his time. He said to the auntie that if she wants to learn and talk more stories, please goes aside, don’t waste his time. I was so shocked. I whispered in my heart, this uncle is damn rude. At the same time, I felt sympathy to the auntie. She doesn’t want to have the voucher and she forced to use the voucher. If not, her points will gone just liked that. Furthermore, the uncle still scolded at her.

Half an hour later, the auntie came back to me. She told me that she wanted to make complains. She wanted to find my superiors. She was very upset and felt insulted. After a few minutes, she was complaining to me instead of finding a proper way to make her complains. I caught by her and cannot continue my works. I stood in front of her and listened to her for about 10 mins. DAMN~~~ I was felt sympathy to her and at that moment I felt very ‘bie tahan’. My job is assists customers to participate the lucky draw. We will also try our best to help the customers who facing problem with the I-kiosk. Sometimes, I have to show the direction to some customers who lost in casino. Sometimes, I have to help some customers reserve their room online because they don’t know how to online. Now, I stood there and complained by a customer. She also said that this happened because I didn’t do my job well. I didn’t stop the uncle touching her stuffs.

OH…. PLEASE…. I ALSO DON’T KNOW THAT UNCLE IS SO RUDE, OK???

After 10 mins, finally, she left….. TQ very much……

Case 2

A Singaporean couple got the free vouchers from Genting. I explained to them where they can use those meal voucher and GRGTOO voucher. Suddenly, they felt so unhappy. I was shock. When you receive a gift which is free, will you feel unhappy??? If you don’t like it, just throw away. It’s nothing wrong because it’s your right to use it or throw it.

They complained!!!You know what they said? They are sending money to Malaysia’s casino. They are busy feeding the keno machine. They are enjoying the fun of gambling. Now, the restaurants stated on the voucher almost all is outside of casino. They are hungry and just want to fill they stomach at the nearest restaurant. They don’t want to walk so far. They are very important to us. Blah blah blah and continue with 5 mins bullshit…

Suddenly, the auntie asked me to take a paper and a pen to write down her and her husband feedbacks. She asked again, why I didn’t prepare pen and paper nearby. It’s easier for me to write down customer’s feedback. OMG….. It was totally out of my job. I’m not customer service assistant. I am sales and promotion assistant!!!! Then, I replied to the auntie, actually she can do her complains at the Genting World Card centre there. There has feedback box. She said her husband and her had made a lot of complains there for so many years but all useless. Blah blah blah…. Continue her bullshit.

I just listened with smile.

Before she left, she looked at my employee ID and said to me: “Wan Meng Hawl, I will remember your name.”

GOD DAMN AUNTIE………..