Thursday, September 29, 2011
Tuesday, September 13, 2011
Friday, September 9, 2011
一个目的地 - USM
Saturday, September 3, 2011
It was happened in Hollywood. I was teaching and explaining an auntie (Singaporean) how to use I-kiosk to check her Genting point and the other functions of I-kiosk. This is her first time using I-kiosk. Definitely, she needs some time to learn it. When we were on the page of redemption and I was explaining how to use the Genting point to exchange a voucher for a meal. Suddenly, a hand cut between us and clicked on the ‘redeem’ button. It was an uncle’s hand. He’s a local. At the same time, he was complaining the Singaporean wasting his time. He said to the auntie that if she wants to learn and talk more stories, please goes aside, don’t waste his time. I was so shocked. I whispered in my heart, this uncle is damn rude. At the same time, I felt sympathy to the auntie. She doesn’t want to have the voucher and she forced to use the voucher. If not, her points will gone just liked that. Furthermore, the uncle still scolded at her.
Half an hour later, the auntie came back to me. She told me that she wanted to make complains. She wanted to find my superiors. She was very upset and felt insulted. After a few minutes, she was complaining to me instead of finding a proper way to make her complains. I caught by her and cannot continue my works. I stood in front of her and listened to her for about 10 mins. DAMN~~~ I was felt sympathy to her and at that moment I felt very ‘bie tahan’. My job is assists customers to participate the lucky draw. We will also try our best to help the customers who facing problem with the I-kiosk. Sometimes, I have to show the direction to some customers who lost in casino. Sometimes, I have to help some customers reserve their room online because they don’t know how to online. Now, I stood there and complained by a customer. She also said that this happened because I didn’t do my job well. I didn’t stop the uncle touching her stuffs.
OH…. PLEASE…. I ALSO DON’T KNOW THAT UNCLE IS SO RUDE, OK???
After 10 mins, finally, she left….. TQ very much……
A Singaporean couple got the free vouchers from Genting. I explained to them where they can use those meal voucher and GRGTOO voucher. Suddenly, they felt so unhappy. I was shock. When you receive a gift which is free, will you feel unhappy??? If you don’t like it, just throw away. It’s nothing wrong because it’s your right to use it or throw it.
They complained!!!You know what they said? They are sending money to Malaysia’s casino. They are busy feeding the keno machine. They are enjoying the fun of gambling. Now, the restaurants stated on the voucher almost all is outside of casino. They are hungry and just want to fill they stomach at the nearest restaurant. They don’t want to walk so far. They are very important to us. Blah blah blah and continue with 5 mins bullshit…
Suddenly, the auntie asked me to take a paper and a pen to write down her and her husband feedbacks. She asked again, why I didn’t prepare pen and paper nearby. It’s easier for me to write down customer’s feedback. OMG….. It was totally out of my job. I’m not customer service assistant. I am sales and promotion assistant!!!! Then, I replied to the auntie, actually she can do her complains at the Genting World Card centre there. There has feedback box. She said her husband and her had made a lot of complains there for so many years but all useless. Blah blah blah…. Continue her bullshit.
I just listened with smile.
Before she left, she looked at my employee ID and said to me: “Wan Meng Hawl, I will remember your name.”
GOD DAMN AUNTIE………..